Troubleshooting
We're sorry to hear that you're having trouble using our
website.
This following is a guide to correcting the most common issues
encountered when using this website.
If the issue you are experiencing is not covered here please
contact our website team on 0118 952 2240 or by emailing them here.
Issues Registering or Creating Job Alerts
We have created a guide designed to help users register on this
website and to set up job alerts.
You can download the guide here.
Display Issues
90% of display issues are caused by incompatibilities between
the websites programming and the web browser being used to display
it.
This site has been designed to work best in Microsoft Internet
Explorer 8 and Mozilla Firefox 3.6, if you are using older browsers
we cannot guarantee that the site will display precisely as
intended.
Please use the following links to download the latest
browsers:
Doing so will not only allow you to view modern websites as
their designers intended, it will also give you access to a range
of additional browsing functions and security features.
Log In Issues
If you are unable to login to your account please check the
error you experience against the following examples:
This account is not activated. After
registration email with confirmation link was sent on
a.user@project-resource.co.uk.
This means you have not activated your account with us, please
check your email for an email entitles Project Resource Account
Confirmation, this will contain a link to activate your account. If
you have lost or deleted this email please contact our webteam by
using the email here and request an account reset.
Web candidate with email
a.user@project-resource.co.uk doesn't exist.
This means that there is no account registered on our website
matching that email address, please check that you have entered the
correct email address. Otherwise follow this link to register.
Invalid password for account with email
'a.user@project-resource.co.uk'.
This means that the password you have input is incorrect, please
check that you have typed your password correctly and try again. If
the problem persists please use the following link to request a password reset. You
will receive an email in your inbox asking you to confirm your
request to reset your password (this is to prevent third parties
from resetting your password without your knowledge), once you
confirm this you will be emailed a new password. We recommend you
then change your password to something easy to
remember (please note you will need to login to change your
password).
Data Issues
Whilst we endeavour to ensure that the data displayed on our
website is 100% up to date and accurate there are circumstances
under which your computer will display pages, most notably jobs,
that are no longer live.
This is often caused by your computer running off temporary
internet files; these are locally stored copies of the site and are
not necessarily the live data.
To ensure your computer loads the latest pages directly from the
website you are viewing please follow these steps:
In Internet Explorer 8: go to 'Tools' at the top of the screen
and select 'Delete Browsing History'. Tick the box that says
'Temporary Internet Files' and click 'Delete. Once you have done
this refresh your page to reload the site from the server.
In Mozilla Firefox (3.5 and later): go to 'Tools' at the top of
the screen and select 'Clear Recent History'. Tick the box that
says 'cache' and click 'clear now'. Once you have done this refresh
your page to reload the site from the server.