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Customer Liaison Officer

Job Title: Customer Liaison Officer
Contract Type: Permanent
Location: Nottingham, Nottinghamshire
Industry:
Salary: £30000.00 - £35000.00 per annum + Additional Benefits
Reference: BBBH70502_1602766304
Contact Name: Becky Doherty
Contact Email: b.doherty@project-resource.co.uk
Job Published: October 15, 2020 13:51

Job Description


Community Liaison/Customer Care Coordinator

A highly successful Civil Engineering contractor is currently seeking a Community Liaison Coordinator to join their business. This contractor has several 5 years' frameworks secured and is a cash rich business. The office is based in Nottingham with projects across the East Midlands.

Community Liaison/Customer Care Coordinator requirements

The main purpose of this role is to manage communications with clients, and the general public, using all forms of media and communication to build, maintain and manage the reputation of the business.

Main Duties will be similar to / include the following:

  • Dealing with Stakeholders and advising them of upcoming works
  • Stakeholder Management
  • Monitoring complaint data to identify trends and logging complaints on a monthly basis
  • Communication with internal and external clients, PR and JCE senior management
  • Attend and contribute to regular process meetings with the project team
  • Compilation of monthly reports
  • Organisation of regular public exhibitions
  • Organising and undertaking newsletters and press releases
  • Going on site visits and taking site photos
  • Investigate and possibly implement social media sources as a method of communication with
  • The public affected by the scheme
  • Involvement with partnering workshops
  • Liaison with local schools including arranging presentations and events
  • Preparing for and assisting in the hosting of Considerate Contractors scheme audits
  • Development of social value initiatives


Community Liaison/Customer Care Coordinator remuneration

Salary: £30-35,000 dependent upon experience
Location: Nottingham with East Midlands travel

Community Liaison/Customer Care Coordinator Application Process

If you would like more information on the Community Liaison Coordinator position please email your current CV through to; b.doherty@project-resource.co.uk where it will be reviewed and you will be contacted within 48 hours if your CV is shortlisted for this position.
Apply now for further details and immediate consideration.
Services advertised by Project Resource are that of an Employment Agency/Business.
Project Resource are an equality and diversity recruitment agent and employer.