Customer Service Manager

Job Title: Customer Service Manager
Contract Type: Permanent
Location: Shrewsbury, Shropshire
Salary: £30000.00 - £38000.00 per annum + plus benefits
Reference: BBBH68063_1556268511
Contact Name: Jess Johnston
Contact Email:
Job Published: April 26, 2019 09:48

Job Description


Location: West Midlands / Shrewsbury
Salary/ Rate: £30,000 - £38,0000
Company: Award Winning Main Contractor - Multi-room specialist

Award-winning contractor is seeking a Customer Care Manager to join their growing division. Our client requires you to focus on a mixture of their New Homes developments, Hotels and Student Accommodation projects. You will be based in their stylish head office where you will be responsible for handling incoming customer queries following the completions period.

We are eager to speak to candidates who have a wealth of management experience. Your ability to build strong, trusting relationships with clients will see you excel in this role - exceptional customer service is imperative for you to succeed in continuously improving the client's experience of new home ownership.

You must have a minimum of two years' experience within construction or new homes and have had experience in a Customer Service Advisors/Manager role previously.

Key Responsibilities:

  • Responsible for handling incoming customer queries by email and telephone.
  • Assume responsibility for resolving customers' issues efficiently.
  • Maintain and update customer records in accordance with department protocols.
  • Build strong networks internally with customer relations, Estate Management and Technical to ensure transparency and ease of communication.
  • Assume full responsibility for your learning and ongoing education of the build and sector.
  • Offer new ideas and innovations on how to improve all aspects of customer service within the team.
  • £30,000 to £38,000 per annum.
  • Monday - Friday

Key Requirements:

  • Must have a minimum of two years' experience within property or construction customer care role.
  • Strong customer relations experience with ability to develop and maintain relationships with new home owners.
  • Exceptional administerial skills.
  • Proficient in basic computer programs (Word, Excel, et cetera).
  • Impeccably organised.
  • Impeccable communication skills: face to face, telephone and e-mail.
  • Experience of defect resolution or Property Management.
  • Tenaciously self-motivated and determined to succeed in all responsibilities.
  • Calm and immaculate in personal presentation.

If you feel you would excel in this position, please send your CV to , or contact me directly or call me on 0121 651 1666